Welcome to our FAQ!
We’ve compiled answers to your most common questions to make your experience at the studio as seamless and enjoyable as possible. From booking and cancellation policies to studio etiquette and essentials, here’s everything you need to know before your visit. If you have further questions, please feel free to reach out—we’re here to help!
General
We are located on Gredlerstrasse 4 Top 2+3 in the second district of Vienna.
We provide all the necessary equipment for your classes free of charge, including yoga mats, props, and aerial hammocks. However, for hygiene reasons, grip socks are mandatory for aerial and reformer classes—please bring your own.
No, we do not have shower facilities at the studio. We recommend coming ready for your session and bringing a small towel if needed.
Bookings
All bookings must be made through Eversport or MyClubs. This helps us streamline the scheduling process and provide you with real-time updates.
No, we require all clients to book classes in advance. This ensures you have a reserved spot and helps us manage class capacity effectively.
Our trial offers are available in the Prices section of this website. Please note that trial classes cannot be transferred, paused, or extended.
No, passes are personal and cannot be paused, transferred, or extended. Once your pass is active, it is valid for the set duration and cannot be altered. Please plan your classes accordingly.
Cancellation & Rescheduling Policy
To cancel or reschedule, please do it from your Eversport account at least 24 hours before the class start time.We do not accept cancellation requests via phone, email, or in person.
Unfortunately, cancellations made within 24 hours of the class start time are not eligible for a refund or rescheduling.
Our class bookings are non-refundable, so please check the schedule and your availability before booking. Make sure to review our terms, conditions, and pricing on our website or Eversport prior to booking. Additionally, please note that refunds are not possible after attending the class, as this policy ensures fairness to all participants and respects our instructor’s time.
Our policies are in place to respect the time and efforts of both our clients and instructors. Cancellations must be made via your Eversport account at least 24 hours before class for regular bookings, and 48 hours for special events and workshops.
Studio Policies
The studio opens 20 minutes before each class and remains open for 15 minutes after class ends. Please arrive during these times to ensure smooth entry and exit. We kindly ask that you respect these timings so that everyone can enjoy a stress-free experience.
We provide all necessary equipment free of charge for your class, including mats and props. However, please remember to bring your own grip socks for reformer and aerial classes. Without grip socks, participation in these classes is not possible.
Please inform your instructor if you have any medical conditions, injuries, or if you’re pregnant. This helps us tailor the practice to ensure your safety and comfort.
We provide a designated area for your belongings during class.
We ask that all shoes be placed in the designated storage area upon arrival. Shoes are not allowed in any of the studio practice areas to maintain a clean and tranquil environment for everyone. Thank you for helping us keep our space serene and welcoming!
If you’ve lost an item, please contact us directly via phone or email. We will check our Lost & Found and let you know if we’ve found your item.
Once we confirm we have your lost item, we will contact you to arrange a pickup time. This ensures an organized and efficient visit.
Arrival Time & Late Policy
Doors will be closed once the class begins. We do not allow latecomers to enter after class has started. Opening the door for latecomers means we would need to allocate up to 10 minutes of the instructor’s time to settle you in, which takes away from the rest of the group. This isn’t fair to those who arrive on time and are ready to begin.
We believe in the importance of warm-up and mental preparation before class. Arriving on time ensures you don’t miss out on this critical part of the session. Late arrivals can be disruptive, and making exceptions would mean sacrificing the experience of the rest of the group. For the well-being of everyone, we adhere strictly to our no-late-entry policy.
If you know you’ll be running late, please make sure to arrive early next time to avoid this issue. We also recommend checking the class schedule in advance and planning accordingly to ensure a smooth experience for you and others.
Pregnancy
At this moment, we do not offer specific pregnancy-focused classes. However, we can recommend modifications for certain movements if needed. Please let your instructor know about your pregnancy before attending class, so we can accommodate you safely.
Kindly note : Participation in Aerial or Reformer is not possible in pregnancy.
No, participation in Aerial or Reformer classes is not allowed during pregnancy. Kindly note: Participation in Aerial or Reformer is not possible in pregnancy. Failure to disclose your pregnancy is your own responsibility, and we will not be held liable for any complications or injuries resulting from participation in these classes.
We welcome you to join our other class types! For your safety, please let the instructor know about your pregnancy in advance so we can provide any necessary modifications. However, kindly note that Aerial and Reformer classes are not available during pregnancy, so please avoid booking these sessions.
Reformer Classes
Our Reformer classes are designed for a range of levels, but familiarity with the Allegro 2 Reformer can be helpful for a smoother experience. If you’re new to Reformer, we recommend starting with our Basic Reformer class, where you’ll learn the fundamentals of the Allegro 2 machine and Pilates exercises.
We are here to guide you, so feel free to ask questions!
For your comfort and safety, wear fitted, stretchy clothes that allow for freedom of movement. Avoid loose clothing that can get caught in the reformer equipment.
Yes! Grip socks are required for all reformer classes. This helps ensure stability and safety during your workout. No grip socks = no participation.
Aerial Classes
For aerial yoga, wear fitted, stretchy clothing that covers your legs and armpits. Avoid clothing with zippers, buckles, or embellishments that could damage the aerial fabric.
Self-tanning creams or glitter are not allowed in aerial classes. These products can damage the equipment and make the fabric slippery, affecting your safety and the longevity of the equipment.
Yes, grip socks are required for aerial yoga classes. These help ensure your safety while performing inversions and other movements. No grip socks = no participation.
